100% up to £100 + 50 Bonus Spins
#AD 18+, New players only. Min deposit £20. Bonuses to a max of £100 + 50 bonus spins. Wagering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days. Bonus T&C apply
- 700+ online games
- dedicated telephone line for UK players
- licensed and regulated in the UK and Malta
- limited withdrawal methods
Welcome to the world of PlayFrank Casino
Choosing a casino is never easy, so LadyLucks decided to make it easier for us! We’ve done our homework and looked at the most important factors like bonuses, payments or customer support, and we’re pretty happy! Our player community can find the Playfrank casino review next.
|Welcome bonus||100% up to £100 + 50 bonus spins|
|Wagering||35x bonus money|
|Min deposit||£ 20|
|Withdrawal||24h to 4 days|
PlayFrank casino: Fun and peace of mind
PlayFrank casino has been around since 2014 and is operated and managed by EveryMatrix Ltd. They have an efficient and attractive layout making it easy to find games, promotions and everything else! This company is licensed and regulated by the UK Gambling Commission and Malta Gaming Authority (MGA). PlayFrank Review Games are tested for fairness by two independent labs: iTech Labs and TST.
In January 2020, PlayFrank relaunched on a new casino operating platform: Aspire Global Ltd. They offer services that go well beyond games, ranging from security to payments and even customer support.
Aspire is a major provider of services for online casinos, and the platform change brought a lot of excitement for PlayFrank players. First, it meant that PlayFrank began offering games by developers that were not available before. In particular, NetEnt joined the catalogue, which now includes games like Chronos Joker, Book of Dead and the latest release: Legacy of Dead.
Most importantly, Aspire is licensed by some of the most important regulating bodies in the iGaming world, with licenses to operate in the UK, Sweden, Ireland, Portugal and Malta. This means that they are held to even stricter standards than some of their individual casinos, and they are subject to regular reviews and audits in several territories. This is a huge seal of approval in terms of fairness, safety and reliability.
PlayFrank Welcome Bonus
UK players can take advantage of PlayFrank’s welcome bonus package. It consists of a match deposit bonus of 100% up to £100 and gives players 50 extra spins on the Netent slot Starburst. There is a minimum deposit requirement of £20 and a wagering turnover requirement of at least 35x bonus money. The wagering turnover on the bonus spins is 35x. Players outside of the UK should check to see what welcome bonus applies to their country. Bonus terms and conditions apply.
Promotions and Rewards
Additionally, there are also other regular casino promotions, including Daily Challenges that I found entertaining, and we can get extra rewards such as free spins and bonuses! I easily found information on promotions when I visited the “Rewards” or the “Deposits” page. We may even find the odd tournament with prize pools and seasonal promotions during Christmas and Halloween.
The casino offers up to three welcome bonuses to qualifying countries as well as ongoing promotions.
What games are available on PlayFrank ?
PlayFrank casino games can be divided into video slots, classic slots, table games, jackpot games and live casino. In total, PlayFrank offers close to 700 online games for the UK. These include top titles from software developers like Microgaming, Betsoft, Netent, IGT, Quickspin, NYX, Evolution Gaming, Oryx Gaming, green tube, WMS and Yggdrasil. I was happy to find slot variations organized neatly, based on whatever my flavour was for the day: theme, paylines, features, payouts, volatility, etc. The casino also offered a good selection of live and online table games, including roulette, baccarat and blackjack. I was never bored!
UK players can find over 700 online games.
PlayFrank deposit methods will vary by country, but UK players had a limited number of deposit methods. They did include e-wallets such as Skrill, ecoPayz and Neteller, vouchers such as Paysafecard, and debit cards including Mastercard and Visa. Most methods instantly transfer the funds, but some methods such as bank transfers can take up to 7 days. The casino imposes a minimum deposit amount of £20 or the currency equivalent, and the max deposit is £10,000. The casino adds no fees to make a deposit. Players from other countries can see the payment options available in the “Deposit” section of PlayFrank’s website.
The casino aims to process withdrawal requests after 24 hours, assuming that a player has already provided them with all the necessary KYC information.
Until processed, it is still possible to cancel a withdrawal request. Withdrawals typically take anywhere from 3 to 5 working days before reaching a bank account. A player can withdraw a minimum of £20, up to a max of £25,000 a month, but no more than £10,000, or equivalent per week. The exception is progressive jackpots.
Remember that due to anti-money laundering laws, PlayFrank casino will only process withdrawals using the same method as a player used to deposit, providing that this is possible. Any exceptions will be processed through bank transfer, but either way, there are no withdrawal fees.
Playfrank Withdrawal Times depends on your withdrawal method, and it can take up to 3/5 working days before the withdrawal will be in your bank account.
Customer Support : Playfrank review
The great thing about PlayFrank customer support is their open from 8 am to 1 am, which made me very happy! This is an advantage over many casinos that only offer this service for limited hours in a day. Alternatively, we can email firstname.lastname@example.org but should be prepared to wait up to a few hours for a reply. There is also a dedicated telephone line for UK players: 00442033189367. If we’re unhappy and want to let them know, the casino offers a dedicated complaints email at email@example.com.
PlayFrank puts the fun back into “Play”
I can honestly say that my experience was positive overall. First, I collected £100 and 50 bonus spins on Starburst with my welcome bonus – with reasonable terms! I was pleasantly surprised at how fast it was to register a new account.
With over 700 online and mobile games, my only problem was deciding which ones to try first – which is a good problem to have! The casino does offer a few payment methods, but I did find both the deposit and withdrawal options a little limited.
I was delighted at the quick response I received after emailing customer support, but unfortunately, they don’t have a telephone number to call. Still, I look forward to playing at PlayFrank.