UKGC 2019 update

Record 8,260+ complaints to UK Gambling Commission in 2018

Aug 26, 2019

A record 8,266 complaints against UK gambling operators were logged in 2018 alone, representing a 5,000% jump in just 5 years.

Judging by numbers released by the United Kingdom Gambling Commission, players have either become more discontent with their UK gambling operator or simply more vocal. This has translated to a huge 5,000% jump in complaints in the last 5 years. We’ve got some highlights next.

Failing to adhere to socially responsible practices

While the reasons varied, a similar theme emerged in many of the complaints. The first was a breakdown in the controls which saw some casinos continuing to entice at-risk players to gamble, despite being given clear instructions to the contrary. Players who opt to be self-excluded have the right to see this executed immediately by their casino. Once added to a self-exclusion list, they should immediately be prohibited from playing at the casino for 6 months. In theory, this gives a problem gambler time to seek the proper treatment. Players that think they might have a gambling problem can see our ‘Responsible Gaming’ section. Another common complaint related to a failure on the part of the casino to allow a withdrawal of player winnings.

Gambling Complaints UK

A portion of these related to failing to conduct themselves in a socially responsible manner or act on instructions to withdraw winnings.

Gambling Complaints UK : Fines on the rise

With UK consumers gambling ยฃ14.5 billion in the 12 months leading up to September 2018, it is no coincidence that the UK Gambling Commission has taken a more proactive and aggressive approach to operators with serious breaches of their gambling licence. Ladbrokes Coral was recently fined ยฃ5.9 million for failing to put effective controls in place to protect players displaying signs of a gambling addiction.

Pressure on operators to comply with the terms of their license can only get stronger over time.